Privacy Policy
Your trust matters. This policy explains how we handle your personal information.
Last updated: October 2026
Who we are
Belladonna Health Tourism — BELLADONNA SAĞLIK TURİZM SEYAHAT ACENTASI (“we”, “us”) is a medical tourism intermediary based in Istanbul, Türkiye. This policy describes how we collect, use and share personal information when you visit belladonnahealthtourism.com or use our services.
Information we collect
When you fill in a form, message us on WhatsApp or email us, we collect the information you provide, such as:
- Name, email address and telephone number
- The treatment you are interested in and any message you send
- Medical documents or photos you choose to share for evaluation
- Technical data such as IP address, browser type and pages visited
How we use your information
We use your information to respond to your enquiry, prepare a personalised treatment and travel plan, share it with partner hospitals and doctors for medical evaluation (only with your consent), arrange transfers and accommodation, and provide follow-up support. We may also use anonymised data to improve our website.
Sharing your information
We share personal information only with the partner hospitals, physicians, hotels and transfer providers involved in your journey, and with service providers who help us operate this website. We never sell your personal data.
Health data
Medical information is special-category data. We process it only with your explicit consent and only for the purpose of planning and coordinating your treatment, in line with the Turkish Personal Data Protection Law (KVKK No. 6698) and, where applicable, the EU GDPR.
Data retention & security
We keep your information only as long as necessary for the purposes above or as required by law, and we protect it with appropriate technical and organisational measures.
Your rights
You may request access to, correction of or deletion of your personal data, or withdraw your consent at any time, by emailing us at the address below.
Cookies
Our website may use essential cookies and analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.
Contact us
For questions about this policy or your personal data, please email info@belladonnahealthtourism.com.